Shipping policy
SHIPPING POLICY
Last updated: September 29, 2026
Thank you for shopping with SnowFlux. This Shipping Policy explains how orders are processed, shipped, delivered, and handled when you purchase from our online store.
This policy applies to orders shipped internationally, subject to destination availability, carrier restrictions, customs requirements, and applicable law.
Nothing in this Shipping Policy limits any mandatory consumer rights you may have under the laws applicable to your purchase.
ORDER PROCESSING
Orders are generally processed within 1–2 business days after your order has been successfully placed and payment has been confirmed.
Processing time refers to the time required to prepare, verify, pack, and hand your order over for shipment.
Business days do not include Saturdays, Sundays, or public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next available business day.
During periods of unusually high order volume, promotional events, product launches, holidays, or circumstances outside our reasonable control, processing may occasionally take longer.
If a significant delay affects your order, we will take reasonable steps to notify you where required.
SHIPPING TIMES
Once your order has been processed and dispatched, the estimated shipping time is 6–12 business days.
Therefore, the typical estimated time from placing your order until delivery is approximately:
1–2 business days processing + 6–12 business days shipping = approximately 7–14 business days in total.
These delivery estimates are provided in good faith based on our normal shipping experience.
Unless expressly stated otherwise at checkout, delivery dates are estimates rather than guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier, customs processing, local postal services, weather conditions, transportation disruptions, peak seasons, or other circumstances outside our reasonable control.
Any mandatory delivery rights provided by applicable consumer law remain unaffected.
INTERNATIONAL SHIPPING
SnowFlux offers international shipping to supported destinations worldwide.
Shipping availability may depend on:
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Your country or region.
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Local import restrictions.
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Carrier availability.
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Customs requirements.
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Legal or regulatory restrictions.
If we are unable to ship an order to your destination after your order has been placed, we will notify you and issue an appropriate refund for the affected order.
SHIPPING COSTS
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping rates may vary depending on your destination, order value, shipping method, or promotional offers available at the time of purchase.
You will not be charged shipping fees that were not disclosed to you before completing your order, except for customs duties, import taxes, or other governmental charges that may be imposed separately as described below.
CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, or other fees imposed by the destination country.
Unless expressly stated during checkout that such charges are included, these charges are not included in the product price or shipping cost and may be payable by the customer upon import or delivery.
SnowFlux does not control charges imposed independently by customs authorities, governments, carriers, or other local authorities.
Customers are responsible for complying with applicable import requirements in their destination country, except where applicable law provides otherwise.
If taxes or duties are collected directly by SnowFlux during checkout, this will be indicated before you complete your purchase.
ORDER TRACKING
Where tracking is available, you will receive tracking information after your order has been dispatched.
Please allow a reasonable amount of time after receiving your shipping confirmation for tracking information to become active in the carrier's system.
Tracking information is provided by the relevant carrier and may occasionally take time to update.
A temporary lack of tracking updates does not necessarily mean that the shipment has been lost.
SHIPPING DELAYS
Although we aim to deliver orders within our estimated timeframes, occasional delays may occur.
Possible causes include:
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Customs inspections or clearance procedures.
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Carrier delays.
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Severe weather.
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Transportation disruptions.
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Public holidays.
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High-volume shopping periods.
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Incorrect or incomplete delivery information.
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Local postal service delays.
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Government restrictions.
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Events outside our reasonable control.
Where applicable law requires us to provide a remedy because an order has not been delivered within an agreed or legally required period, we will comply with those obligations.
If your order is significantly delayed, contact us at:
We will review the available tracking information and assist you with the shipment.
FAILURE TO DELIVER WITHIN THE EXPECTED PERIOD
If we become aware that we cannot dispatch or deliver your order within a timeframe that we have specifically committed to, we may contact you with an updated estimated timeframe and, where required by applicable law, provide you with the option to accept the delay or cancel the affected order for a refund.
Nothing in this policy prevents you from exercising any statutory cancellation, termination, or refund rights available under applicable consumer law.
LOST PACKAGES
If your tracking information indicates that your package may have been lost or if your package has not arrived within a reasonable period after the estimated delivery window, contact us at:
Please provide your order number and any relevant delivery information.
We will investigate the shipment with the carrier where appropriate.
If the package is confirmed as lost before responsibility for the shipment has legally passed to you, we will provide the remedy required by applicable law, which may include a replacement or refund.
We do not automatically consider an order delivered solely because a carrier tracking system reports it as delivered if credible evidence indicates that the customer did not actually receive the shipment.
DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please include:
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Your order number.
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A description of the issue.
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Photographs of the damaged product and packaging where reasonably possible.
We will assess the situation and provide the appropriate remedy in accordance with our Return & Refund Policy and applicable consumer law.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please review your address carefully before completing your purchase.
If you notice an error after placing an order, contact us immediately at:
We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping costs may apply to resend the order, to the extent permitted by applicable law.
This does not apply where the delivery problem was caused by SnowFlux or a party for whom SnowFlux is legally responsible.
UNCLAIMED OR REFUSED PACKAGES
If a package is refused by the customer, is not collected from the carrier, or is returned to us because delivery could not be completed for reasons attributable to the customer, reasonable return shipping charges, customs charges, or other costs actually incurred may be deducted from any refund where permitted by applicable law.
This does not affect any statutory rights you may have, including applicable rights of withdrawal or cancellation.
If a delivery was refused because the package was visibly damaged, incorrect, or otherwise affected by an issue attributable to SnowFlux, please contact us so we can review the situation.
MULTIPLE PACKAGES
In some cases, products from the same order may be shipped separately.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
Receiving one package does not necessarily mean that the remainder of your order has been lost.
Unless otherwise disclosed at checkout, you will not be charged additional shipping fees solely because we choose to divide your order into multiple shipments.
RISK OF LOSS OR DAMAGE
Responsibility for loss or damage during transportation will transfer from SnowFlux to the customer only at the time permitted by applicable law.
Where applicable consumer law provides that SnowFlux remains responsible for the goods until they are physically received by you or by a person you have designated to receive them, that rule will apply.
Nothing in this policy transfers transportation risk to a consumer earlier than permitted by applicable law.
EUROPEAN UNION AND EEA CUSTOMERS
If applicable EU or EEA consumer law applies to your purchase, your statutory delivery rights remain unaffected by this Shipping Policy.
Where a specific delivery period has been agreed, we will comply with the applicable legal requirements relating to that delivery period.
Where required by law, if goods are not delivered within the agreed or legally applicable timeframe, you may be entitled to request delivery within an additional reasonable period and, if delivery still does not occur, terminate the contract and obtain a refund.
Certain circumstances may allow termination without providing an additional period, as provided by applicable law.
UNITED KINGDOM CUSTOMERS
If applicable UK consumer law applies to your purchase, nothing in this Shipping Policy limits your statutory rights concerning delivery.
Any rights relating to delayed delivery, non-delivery, cancellation, reimbursement, or transfer of risk provided by UK consumer law remain unaffected.
UNITED STATES CUSTOMERS
For orders subject to applicable United States law, SnowFlux will comply with applicable requirements concerning advertised shipping times.
If circumstances prevent us from shipping within a specifically represented timeframe, we will take the steps required under applicable law, which may include notifying you of the delay and providing an opportunity to agree to the delay or cancel the affected order and receive a refund.
AUSTRALIAN CUSTOMERS
Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law.
Where Australian Consumer Law applies, consumers retain all applicable statutory rights regarding delivery, non-delivery, damaged goods, faulty products, refunds, replacements, and other remedies.
EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for a delay to the extent that the delay is caused by circumstances genuinely outside our reasonable control, provided that this does not exclude any liability or consumer right that cannot legally be excluded.
We will take reasonable steps to minimize the effect of such circumstances where practicable.
CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, destinations, legal requirements, or business operations.
The version published on this page will indicate the date on which it was last updated.
Changes will not retroactively remove rights that have already arisen in relation to an existing order.
CONTACT US
If you have questions regarding shipping, delivery, tracking, or an existing order, contact us at:
SnowFlux
Email: snowflux.info@gmail.com