Return & Refund Policy

Last updated: September 29, 2026

At SnowFlux, we want you to be satisfied with your purchase. We offer a 30-day return policy, meaning you may request a return within 30 days of receiving your order, subject to the conditions below.

This Return & Refund Policy applies to orders placed through our website worldwide. Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws in your country or region.

30-Day Returns

To request a return, you must contact us within 30 days of receiving your order.

To be eligible for a return under our voluntary 30-day return policy, the item must:

• Be in substantially the same condition in which you received it.

• Not have been worn, washed, damaged, altered, or used beyond what is reasonably necessary to inspect or try the product.

• Include any original tags and accessories supplied with the product.

• Be returned in its original packaging where reasonably possible.

• Be accompanied by your order number, receipt, or other proof of purchase.

To start a return, contact us at snowflux.info@gmail.com.

If your return is accepted, we will provide you with return instructions and the appropriate return address. Do not send products back without first contacting us, as unauthorized returns may not be accepted or may cause delays in processing your refund.

Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or other reasons not caused by SnowFlux, the customer is responsible for the cost of returning the item, unless applicable law requires otherwise.

If you receive an item that is defective, damaged, materially different from what you ordered, or incorrect due to our error, please contact us at snowflux.info@gmail.com. Where required by applicable law, SnowFlux will cover the reasonable cost of returning the item and provide the remedy to which you are legally entitled.

We recommend using a tracked shipping method when returning an item. SnowFlux is not responsible for return shipments lost in transit where the return shipping was arranged by the customer, except where applicable law provides otherwise.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us at snowflux.info@gmail.com with your order number and, where reasonably possible, photos or other information showing the issue.

We will review the request and provide an appropriate solution in accordance with applicable consumer protection law. Depending on the circumstances and applicable law, this may include a replacement, repair, refund, or another appropriate remedy.

Your rights regarding faulty or non-conforming products are separate from our voluntary 30-day return policy and may continue beyond the 30-day period where required by law.

Non-Returnable Items and Exceptions

Certain products may be excluded from our voluntary return policy where permitted by applicable law, including:

• Products that have been personalized or made specifically to your specifications.

• Products that have been materially altered, damaged, or misused after delivery.

• Sealed goods that are not suitable for return for health or hygiene reasons where the seal has been broken after delivery, where permitted by law.

• Gift cards or similar non-refundable products, where permitted by applicable law.

These exclusions do not affect your rights if an item is faulty, damaged, incorrectly supplied, or otherwise covered by mandatory consumer protection laws.

Sale or discounted items are eligible for return under the same 30-day return policy unless clearly stated otherwise before purchase and such exclusion is permitted by applicable law.

Exchanges

If you would like a different size, color, or product, the fastest option is generally to return the original item in accordance with this policy and place a new order.

If the original product was defective, damaged, or incorrectly supplied, your legal rights to replacement, repair, refund, or other remedies under applicable law are not affected by this section.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. We aim to process approved refunds within 10 business days, although your bank, card issuer, or payment provider may require additional time to make the funds available.

Where applicable consumer law requires a shorter refund period or provides additional refund rights, we will comply with those requirements.

Unless required by applicable law, original shipping charges and any additional premium shipping charges are not refundable for voluntary change-of-mind returns.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at snowflux.info@gmail.com.

European Union Consumers

If you are a consumer located in the European Union and your purchase is covered by EU consumer protection law, you generally have a legal right to withdraw from an online purchase within 14 days of receiving the goods, without having to provide a reason, subject to the exceptions established by law.

You may exercise this right by clearly informing us of your decision to withdraw by contacting snowflux.info@gmail.com.

After notifying us of your withdrawal, you must return the goods within the period required by applicable law.

You may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what would reasonably be permitted when examining the product.

For statutory withdrawals, we will reimburse payments as required by applicable law, including standard delivery charges where required. Additional costs resulting from choosing a delivery method more expensive than our standard delivery option may not be refundable.

You may be responsible for the direct cost of returning the goods where permitted by law and where you were informed of this responsibility before purchase.

The statutory right of withdrawal may not apply to certain categories of goods, including certain personalized products and certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, as provided by applicable law.

Our 30-day voluntary return policy is provided in addition to these statutory rights and does not replace or restrict them.

United Kingdom Consumers

If you are a consumer in the United Kingdom, you may have statutory cancellation and return rights for online purchases under applicable UK consumer law, including the right to cancel certain purchases within 14 days of receiving the goods.

These statutory rights are separate from and in addition to our voluntary 30-day return policy.

Nothing in this policy limits your legal rights concerning faulty, damaged, misdescribed, or otherwise non-conforming goods.

Consumers in Australia and Other Jurisdictions

Our products come with any guarantees, warranties, or consumer rights that cannot lawfully be excluded under the laws applicable to your purchase.

For customers in Australia, nothing in this policy is intended to exclude, restrict, or modify any consumer guarantees or remedies that cannot be excluded under the Australian Consumer Law.

For customers in other countries or regions, if applicable consumer protection laws provide you with rights that are more favorable than the terms of this policy, those mandatory legal rights will apply.

Order Refusal or Failure to Collect

If an order is refused at delivery or is not collected and is subsequently returned to us, we may deduct reasonable shipping, return shipping, customs, duties, or other costs incurred by us from any refund, to the extent permitted by applicable law.

This does not apply where the refusal or non-collection results from an error attributable to SnowFlux or where applicable law provides otherwise.

Contact Us

For questions regarding returns, refunds, damaged products, or this policy, contact us at:

Email: snowflux.info@gmail.com